NuMetric Accounting Technology

Booking Portal

Understanding Appointment Creation Flows

Learn the basics of the VitaNet Booking Portal. This collection guides new clinic users through the foundational features of the system, including how to log in, navigate the dashboard, understand user roles, and switch between languages. Start here if you’re new to VitaNet or setting up your clinic access for the first time.

Getting Started 

Use this article when clinic staff need to manually book an appointment for a patient from inside the booking portal.

How to Create a New Appointment (Clinic Portal)

Use this option when you need to change the date or time of an existing appointment.

How to Reschedule an Appointment (Clinic Portal)

Use this option to cancel an existing appointment order.

How to Cancel an Appointment (Clinic Portal)

The Pending Clinic Approval page is used to review and confirm appointments that require clinic authorization before becoming active.

Pending Clinic Approval: Reviewing & Confirming Appointments

The Open / Pending Appointments page displays all active appointments that have already been approved or created internally by the clinic.

Open / Pending Appointments: Managing Active Appointments & Completing Invoices

Use this process to complete an approved appointment and issue the related invoices directly from the Open / Pending Appointments page.

Complete an Appointment & Issue Invoices

This guide explains how patients can book an appointment online

Book an Appointment Online

Manage all clinic appointments with confidence and clarity. This collection covers the full workflow of creating, approving, and tracking appointments—whether made internally through the clinic portal or externally through the public booking page. You’ll learn how to review new orders, work with pending approvals, view the clinic calendar, and access appointment history for accurate follow-up and reporting.

Appointment Management

The Time Management section lets clinics control doctor availability by setting working hours and break times. Changes apply instantly across all booking channels, including clinic and public online bookings.

Time Management Overview & Doctor Working Hours

Leaves allow clinics to mark a doctor as unavailable for full days or specific hours without changing regular working hours. They are used for absences, urgent matters, and temporary out-of-office…

Managing Leaves, Out-of-Office Time & Appointment Availability

Control doctor availability, working hours, and leave schedules. Use this collection to understand how to set working hours, define break times, and add full-day or partial leaves. These settings directly impact available appointment slots and help clinics ensure accurate scheduling across all booking channels.

Time Management

The Invoice History page lets clinics view and manage all issued invoices related to appointments and services. It provides full visibility into transactions and supports downloading, sharing, and refunding invoices…

Invoice History: Viewing, Sharing & Refunding Invoices

The Appointment History page lets clinics review all past appointment orders from both the booking portal and online booking, supporting tracking and operational follow-up.

Appointment History: Viewing & Filtering Past Appointments

Track all financial and booking activity in one place. This collection explains how to view invoice history, filter orders, review payment methods, and monitor the status of both POS-service and online service orders. It helps clinics maintain clear visibility over completed, pending, rejected, and approved orders for smoother operations and financial accuracy.

Invoices and Appointments History 

Learn how to securely update your VitaNet account password, enter required fields, and save changes to keep your profile protected.

How to Change Your Password

The My Logs page provides a clear monthly view of your activity inside the VitaNet portal.

My Logs: Understanding Your Attendance Calendar

Manage your clinic profile and personal account settings. This collection guides users through updating their password, adjusting language preferences, and navigating general profile options. It also covers session management and logout controls to help clinic staff maintain secure access to the portal.

Settings & Profile

NuMetric

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